Ready payment issues on your account

If y'all try to buy something on Google Play merely your payment is declined or won't procedure, try the steps below.

If you lot've bought something and so have a problem with or question about it, meet problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you lot take a scarlet alert, enter your payment data and wait for the squad to respond.

    Google Pay notifications

  4. Bank check your email for the review results.

Try to pay with a different payment method

If there's a problem with one payment method you lot tin effort paying with a different ane.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Become back to the detail y'all want to buy & tap the price.
  3. Tap the current payment method.
  4. Choose a different payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit bill of fare errors

There may be a problem with your credit or debit card if y'all see i of the post-obit error messages:

  • "Unable to process payment: depression card balance"
  • "Unable to complete transaction. Please use some other course of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired carte"
  • "Correct this card info or attempt another card"

To set these errors, endeavor the following steps:

Make sure your card & address information is upwards to engagement

Expired credit cards or old billing addresses are a common reason for payments not to piece of work properly. To update this information utilise Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method y'all are trying to use for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Cheque that your card accost matches the address in Google Payments

If your credit bill of fare is registered to a different address that tin cause the payment to exist declined. Check the zip lawmaking matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to employ for the purchase.
  3. ClickEdit.
  4. Cheque that the address listed matches the billing address of your carte du jour.
  5. If needed, update the address.

Then, endeavor your purchase again.

Submit any actress information that is requested

If the error bulletin is followed by instructions for submitting additional information to Google, please submit it. We volition not be able to process the transaction on your account without this information.

Check you have sufficient funds for the buy

Sometimes a transaction is declined because of bereft funds. Check your account to brand sure you have enough to consummate the purchase.

Contact your bank or card issuer

Your card may take specific restrictions which cause the transaction to exist declined. Contact the institution that issued your bill of fare to inquire about the transaction and see if they know the reason for the decline.

Gear up errors with other payment methods (directly carrier billing, online cyberbanking, Google Play Residual, Souvenir Cards, and more)

If yous see "Your payment was declined due to an effect with your account"

If y'all meet this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a picayune more data to protect your account against fraud.
  • We need a little more information to comply with Eu police force (Customers from European Wedlock member states only).

To aid fix these issues:

  1. Get to the payments center.
  2. Take action on any errors or requests in the payments eye.
    • You might need to verify your identity before you can buy anything through your Google Account.
  3. Make sure your proper name, accost, and payment information are up to date.

If you are trying to pay past directly carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, try the following:

  • Make sure you're connected to your carrier network, directly or by wi-fi.
  • Make sure y'all've added direct carrier billing as a payment method.
  • Make sure you're using the local currency.

If you still take issues, contact your mobile phone service provider for assist.

If yous can't add a payment method or have a problem with a different payment method

If you're having a problem with a different payment method, go to Google Payments to fix the event.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for data & provide anything that'due south asked for.
  3. Check that your address is up to appointment.
  4. Bank check that the payment methods listed are the ones you want to use.

Card is grayed out & says "verify on pay.google.com"

Your bill of fare was reported as stolen. You must verify the carte du jour before you can use it again:

  1. Get to pay.google.com and sign in to your account.
    1. If you accept multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Within 2 days, y'all'll discover a temporary charge on your card statement along with an viii-digit code.
  5. To consummate verification, get to pay.google.com and enter the 8-digit lawmaking.

If yous try to verify the payment method over again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than ii days: Wait up to two days.
    • If more than than ii days: Bank check your card statement. Y'all should find a temporary charge from Google chosen "GOOGLE Exam," with an eight-digit code.

Card is grayed out & says "carte du jour is ineligible"

Yous tin't use this card for this purchase. Attempt to make the purchase once more with a unlike card.

If the bill of fare you want to utilize isn't listed, follow the on-screen instructions to add a new card.

If you use dual SIM carte devices

Check if the right SIM card is in slot 1 and remove any SIM bill of fare from slot 2.

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